Refund policy

Last Updated: May 2026

At J Boots, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our refund and exchange policy below.

1. Refund Eligibility

To qualify for a refund or exchange:

  • The item must be unused and in its original condition
  • The product must be returned in its original packaging
  • Proof of purchase or order confirmation must be provided
  • Items showing signs of use, damage, or wear may not be eligible

2. Refund Timeframe

  • Refund or exchange requests must be made within 3 days of receiving your order
  • Returned items must be dispatched within 5 days after approval of the request

3. Non-Refundable Items

The following items are not eligible for refunds or exchanges:

  • Sale or discounted items
  • Used products
  • Customized or special-order items
  • Accessories or care products
  • Items damaged due to misuse

4. Refund Process

Step 1: Request a Refund or Exchange

Contact our support team with:

  • Your order number
  • Product details
  • Reason for return or exchange

Step 2: Return the Item

Once approved, you will receive return instructions. Customers are advised to use a trackable courier service, as J Boots is not responsible for lost return shipments.

Step 3: Inspection & Approval

After receiving the returned item, our team will inspect it. If approved, your refund will be processed to the original payment method.

Refund processing times may vary depending on your bank or payment provider.

5. Shipping Costs

  • Customers are responsible for return shipping charges
  • Original delivery charges are non-refundable
  • If the item received is defective or incorrect, J Boots will cover exchange shipping costs where applicable

6. Late or Missing Refunds

If you have not received your refund yet:

  • Check your bank account or payment method again
  • Contact your payment provider, as processing times may vary
  • If the issue continues, contact our support team for assistance

7. Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrectly delivered

Exchange requests must be submitted within the allowed timeframe.

8. Contact Information

For refund, return, or exchange assistance, contact us:

J Boots
Shahrah-e-Quaid-e-Azam, Mozang Chungi, Lahore, 54000
Email: jboots786786@gmail.com
Phone: +92 343 5169433